Terms & Conditions
Effective Date: September 18, 2025
Last Updated: September 18, 2025
Welcome to Vanguard Auto (“Company,” “we,” “our,” or “us”). By accessing our website, booking services, or engaging with us via SMS, email, or phone, you agree to these Terms & Conditions. Please read them carefully before using our services.
1. Use of Services
- Vanguard Auto provides automotive repair, diagnostics, detailing, and maintenance services.
- You agree to provide accurate contact, vehicle, and payment information when booking.
- Service availability may depend on parts, weather, and other factors beyond our control.
- We reserve the right to refuse or cancel service in cases of fraudulent activity or misuse.
2. Payments & Refunds
- Payments are due at the time of service unless otherwise specified.
- We accept major credit/debit cards through secure third-party processors.
- Refunds are provided only at our discretion and depend on service type, condition, and timeliness of cancellation.
- Billing disputes must be reported within 7 business days of the transaction date.
3. Cancellations & Rescheduling
- Cancellations must be made at least 24 hours in advance of your appointment.
- No-shows or late cancellations may result in forfeited deposits or full charges.
- If service cannot be completed due to weather, emergencies, or equipment failure, we will notify you promptly and reschedule.
4. SMS/MMS Communications (10DLC Compliance)
By providing your phone number, you consent to receive transactional and promotional SMS/MMS communications from Vanguard Auto.
- Program Name: Vanguard Auto Service Alerts
- Program Description: Receive appointment confirmations, reminders, service updates, and promotional offers.
- Opt-Out: Text STOP at any time to unsubscribe. A confirmation message will follow, and no further texts will be sent unless you re-enroll.
- Help: Reply HELP or contact support@vanguardauto.co or (703) 215-1520 for assistance.
- Message & Data Rates: Standard carrier charges may apply. Message frequency may vary.
- Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
- Privacy: See our Privacy Policy for full details.
SMS/MMS Compliance Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Liability Disclaimer
- Vanguard Auto is not liable for delays caused by parts availability, traffic, or external conditions beyond our control.
- We are not responsible for indirect, incidental, or consequential damages resulting from service use.
- Customers are responsible for securing personal belongings before leaving vehicles for service.
6. Customer Responsibilities
- Customers must behave respectfully and follow safety protocols while at our facility.
- Any damage caused to property or equipment may result in additional charges.
- Illegal activity, smoking, or disruptive behavior is strictly prohibited on company premises.
7. Intellectual Property
All content on https://vanguardauto.co, including logos, images, videos, and written material, is the property of Vanguard Auto and may not be copied, distributed, or reused without written consent.
8. Third-Party Services & Links
Our website may contain links to third-party sites or services (e.g., payment processors, analytics tools). These are governed by their own Terms & Privacy Policies, for which we are not responsible.
9. Warranties & Disclaimers
- All services are provided “as-is” and “as available.”
- We make no guarantees regarding results affected by prior vehicle conditions, environmental factors, or customer misuse.
- Vanguard Auto disclaims all implied warranties, including merchantability and fitness for a particular purpose.
10. Limitation of Liability
To the fullest extent permitted by law, Vanguard Auto’s total liability for any claim shall not exceed the amount paid for the service in question. We are not responsible for loss of profits, data, or business opportunities.
11. Indemnification
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.
13. Updates to Terms
We may revise these Terms from time to time. Updates will be posted with a new effective date, and continued use of our services constitutes acceptance of the revised Terms.
14. Contact Us
For questions about these Terms & Conditions, please contact:
Vanguard Auto
📧 support@vanguardauto.co
📞 (703) 215-1520
📍 Virginia, USA
🌐 https://vanguardauto.co