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Privacy Policy

Effective Date: September 18, 2025

Last Updated: September 18, 2025

Vanguard Auto (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website, book services, or communicate with us via SMS, email, or phone.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, and billing information when booking or contacting us.

     

  • Vehicle Information: Details needed for diagnostics, repair, or maintenance (make, model, year, VIN, etc.).

     

  • Payment Information: Processed securely through third-party payment providers; we do not store full payment data.

     

  • SMS/MMS Data: Mobile number, message content, delivery status, and communication preferences when you opt in to receive text messages.

     

  • Technical Data: IP address, browser type, device information, and site usage analytics (via cookies or tracking tools).

2. How We Use Your Information

We may use your data to:

  • Schedule, confirm, and deliver vehicle services.

  • Send appointment reminders, invoices, and service updates.

  • Communicate promotional offers (only with your consent).

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory requirements.

3. SMS/MMS Communications (10DLC Compliance)

By providing your mobile number, you consent to receive text communications from Vanguard Auto.

  • Program Name: Vanguard Auto Service Alerts

     

  • Program Description: Appointment confirmations, updates, reminders, and promotional offers.

     

  • Opt-Out: Text STOP to unsubscribe at any time. You will receive a confirmation message and no further texts unless you re-enroll.

     

  • Help: Reply HELP or contact us at support@vanguardauto.co or (703) 215-1520.

     

  • Message & Data Rates: Standard carrier charges may apply. Message frequency may vary.

     

  • Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

     

SMS/MMS Compliance Statement:
 No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing

We do not sell or rent your personal information. We may share it only as necessary:

  • Service Providers: Trusted vendors who assist with payment processing, scheduling, communications, or IT services.

     

  • Legal Compliance: When required by law, court order, or regulatory authorities.

     

  • Business Transfers: If Vanguard Auto is involved in a merger, sale, or acquisition, your information may be transferred securely.

5. Data Security

We use administrative, technical, and physical safeguards (including SSL encryption and secure databases) to protect your information. However, no system is completely secure, and data transmission online is at your own risk.

6. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

  • Enhance site functionality and performance.

  • Track usage patterns and improve marketing effectiveness.

You can adjust your browser settings to disable cookies, though some features may not work properly.

7. Your Rights

You may:

  • Request access to or a copy of your personal data.

  • Correct inaccurate or outdated information.

  • Request deletion of your personal data, subject to legal obligations.

  • Opt out of promotional SMS or emails at any time.

To exercise your rights, contact us using the details below. 

8. Children’s Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Vanguard Auto
📧 support@vanguardauto.co
📞 703-215-1520
Virginia, USA